Accomplish Change Privacy Policy

This privacy policy sets out how Accomplish Change Clinic uses and protects any information that you give Accomplish Change Clinic when you use this website.

Accomplish Change Clinic is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Accomplish Change Clinic may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018.

What we collect

We may collect the following information:

• name and job title
• contact information, including email address
• demographic information such as postcode, preferences, and interests
• other information relevant to customer services

What we do with the information we gather

We require this information to understand your needs and provide you with an effective service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails using the email address you have provided about new products, special offers, or other information that we think you may find interesting.
• For legitimate business interests, we send gentle reminders about our upcoming workshops, offers, self-care, events, and similar products.
• Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website to suit your interests.
  

When you make an online purchase as a single purchase, a membership or subscription

• This is a contract for services. Your contact details are dealt with as above (consent, contract, legitimate reasons). Also, your purchase history and the payment details (sent to me from PayPal or Stripe) are retained for six years beyond the end of the contract for legal reasons—accounting law.
  

When you work with Aisling Killoran or Ray Manning on a 1:1

Client work is different. Depending on the work, you may wish (or need) to provide sensitive personal details.

• These intake forms are retained in printed or handwritten format and include your contact details and, where appropriate, signature. The sensitive nature of such documents will generally relate to health or medical history.
• As session notes, these are scant memos we handwrite to fulfill our contract and keep tabs on the work during the session and from one week to the next. They are filed separately with only initials and date as identifiers so that no other person may connect these details alone to your personal identity.
• In both cases, we are required by law to retain these records for six years after the completion of our contract—or, in the case of a minor, six years beyond the date of their eighteenth birthday.

Other data sources:

• Incoming data is also received from our website host, PayPal, Stripe, Skype, Zoom, WhatsApp and Hangouts.
• We may receive information from another practitioner or therapist as part of a referral. In such a case, you may be unaware that the consented data transfer has taken place. I will, therefore, inform you of receipt within 28 days.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill out a form on the website, look for the box you can click to indicate that you do not want the information used by anybody for direct marketing purposes.
• If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind by contacting us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are legally required to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us.

When requesting information, you should include any additional details that would help locate your data - for example, a customer account number or email address used for your account. You may be asked for evidence of your identity. This is to ensure that personal information is not given to the wrong person.

If you believe any information we are holding on to you is incorrect or incomplete, please get in touch with us as soon as possible. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operations to your needs, likes, and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyse web page traffic data and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. However, this may prevent you from fully enjoying the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.