Accomplish Change Privacy Policy

This privacy policy sets out how Accomplish Change Clinic uses and protects any information that you give Accomplish Change Clinic when you use this website.

Accomplish Change Clinic is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Accomplish Change Clinic may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018. Updated Oct 2026.

What we collect

Depending on how you interact with us, we may collect information including:

• Your name;
• Email address and telephone number;
• Postal address where required;
• Information submitted through our website forms;
• Details relating to enquiries, appointments, courses, workshops or training;
• Transaction and purchase information;
• Communications between you and Accomplish Change;
• Information necessary to provide services to you; and
• Technical information relating to your use of our website, where applicable.

If you work with us on a one-to-one therapeutic basis, you may choose or need to provide information concerning your health, medical history or personal circumstances.

Health information is regarded as special category personal data under the GDPR and is afforded additional protection.

We aim to collect only information that is relevant and necessary for the purpose for which it is required.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries;
• Arrange and manage appointments;
• Provide therapeutic, training or other services you have requested;
• Process registrations and purchases;
• Maintain appropriate client and business records;
• Communicate with you regarding services you have requested;
• Administer courses, workshops and training;
• Process payments and maintain appropriate financial records;
• Improve our services and website;
• Comply with legal, regulatory, professional and accounting obligations; and
• Send marketing communications where permitted by law.

Lawful Basis for Processing

The lawful basis we rely upon will depend on why we are processing your information.

This may include:

• Contract: where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
• Consent: where you have given us permission to process your information for a particular purpose.
• Legal obligation: where we need to process information to comply with a legal obligation.
• Legitimate interests: where processing is necessary for a legitimate business purpose and those interests do not override your rights and freedoms.

Where special category data, including health information, is processed, we will also rely on an appropriate condition permitted under Article 9 of the GDPR.

One-to-One Client Work

When you work with us on a one-to-one basis, you may provide personal and sensitive information relevant to the service being provided.

This may include information provided through an intake or registration form and information discussed during sessions.

Where appropriate, brief session notes may also be maintained to support continuity of care and the provision of services.

We take appropriate measures to protect the confidentiality and security of client information and restrict access to those who have a legitimate need to access it.

When you make an online purchase as a single purchase, a membership or subscription

• This is a contract for services. Your contact details are dealt with as above (consent, contract, legitimate reasons). Also, your purchase history and the payment details (sent to me from PayPal or Stripe) are retained for six years beyond the end of the contract for legal reasons,accounting law.
  

Payments

Where you purchase a service, course, workshop or other product, payments may be processed through third-party payment providers such as PayPal or Stripe.

We do not need to retain your complete payment card details ourselves where payments are processed securely by the relevant payment provider.

We may retain transaction and accounting information where necessary to meet our financial, tax and legal obligations.

Other data sources:

• We may receive information from another practitioner or therapist as part of a referral. In such a case, you may be unaware that the consented data transfer has taken place. I will, therefore, inform you of receipt within 28 days.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal, professional, contractual, insurance and accounting requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

Marketing Communications

We may occasionally send information about relevant workshops, training, events, services or other updates where you have consented to receive such communications or where otherwise permitted by applicable law.

You can withdraw your consent or opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from contacting you where necessary in relation to an appointment, purchase, course registration or other service you have requested.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where this is necessary to operate our website, process payments, communicate with you or provide our services.

We may also disclose information where required by law or where disclosure is otherwise permitted under applicable data protection legislation.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

International Transfers

Some technology and service providers we use may process or store information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate steps to ensure that an appropriate legal mechanism or safeguard is in place as required by the GDPR.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Data Protection Rights

Under the GDPR and the Data Protection Act 2018, you have certain rights in relation to your personal data.

Depending on the circumstances, these may include the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data where applicable;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable; and
• withdraw consent at any time where we rely upon consent to process your information.

You may request a copy of the personal data we hold about you. In most circumstances, there is no fee for making an access request.

We will normally respond to a valid request within one month in accordance with applicable data protection legislation.

We may need to request additional information to verify your identity before responding to a request. This helps ensure that personal information is not disclosed to an unauthorised person.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill out a form on the website, look for the box you can click to indicate that you do not want the information used by anybody for direct marketing purposes.
• If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind by contacting us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are legally required to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us.

When requesting information, you should include any additional details that would help locate your data - for example, a customer account number or email address used for your account. You may be asked for evidence of your identity. This is to ensure that personal information is not given to the wrong person.

If you believe any information we are holding on to you is incorrect or incomplete, please get in touch with us as soon as possible. We will promptly correct any information found to be incorrect.

Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance so that we have an opportunity to address your concern.

You also have the right to raise a concern or lodge a complaint with the Data Protection Commission in Ireland.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operations to your needs, likes, and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyse web page traffic data and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. However, this may prevent you from fully enjoying the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data protection practices.

The most recent version will be published on this page together with the date it was last updated.